HEAT Work Orders and Dual Campus TIP
Several of you have asked how you should handle HEAT work orders with your dual campus split. How will they know which campus it is for? Great question!
When entering a HEAT work order, you will always show up from your HOME CAMPUS. Maryann, our Helpdesk supervisor, offers this important tip...
Always start your description with the CAMPUS having the issue and the ROOM on the campus in CAPS, followed by the issue.
Example:
***LEON SPRINGS ELEMENTARY - ROOM A107***
Student Station #1 is getting a continuous blue screen upon booting up.
Just a reminder...teachers and staff should be putting in their OWN work orders.
Showing posts with label Tips and Tricks. Show all posts
Showing posts with label Tips and Tricks. Show all posts
Tuesday, August 23, 2011
Email Signature Awesomeness
Email Signature Awesomeness
I wanted to share an email signature awesomeness tip with you!
As you find yourself going back and forth between your campuses, an easy way to help your staff know where you are is by adding some additional details to your email signature.
Karen Dunlap recently emailed me needing some help. I was quickly able to find her because of her awesome email signature. She credits Amber Samaniego for the dazzling idea :)
Karen L. Dunlap
Campus Instructional Technologist
Blog ~ http://technews.nisd.net/everscit/
Christian Evers Elementary (W/F) 210-397-2564
Meadow Village Elementary (T/Th) 210-397-0679
Great idea, Karen and Amber!
Love it.
I wanted to share an email signature awesomeness tip with you!
As you find yourself going back and forth between your campuses, an easy way to help your staff know where you are is by adding some additional details to your email signature.
Karen Dunlap recently emailed me needing some help. I was quickly able to find her because of her awesome email signature. She credits Amber Samaniego for the dazzling idea :)
Karen L. Dunlap
Campus Instructional Technologist
Blog ~ http://technews.nisd.net/everscit/
Christian Evers Elementary (W/F) 210-397-2564
Meadow Village Elementary (T/Th) 210-397-0679
Great idea, Karen and Amber!
Love it.
Thursday, April 14, 2011
Friday, December 10, 2010
TOP 10
TOP 10 THINGS YOU CAN DO BEFORE YOU CALL THE HELP DESK OR PUT IN A WORK ORDER
by Tanya Pinedo (Colonies North CIT) and Mary Ann Quiroga (Lead Help Desk Technician)
1. Computer is acting weird - Reboot your system by turning it off for about 5 minutes. Sometimes unplugging the power cord and network cable wire may help. Turn the machine back on.
2. Always check all the connections for any loose wires or plugs. Check the connections on the Monitors and make sure they are tight. Don’t forget to check the power strip to make sure it is turned on. Make sure everything you need on is on such as the volume. (All computers are required to be plugged into a power strip. If you need one, let me know.)
3. Printer has an error message - turn it off and let it sit for 5 to 10 minutes, then turn it back on. If it is a network printer, disconnect the network cable and let it sit for a few minutes, then re-connect it.
4. Passwords - read your cheat sheet or the front page of the site you are going to such as Lotus Notes. Often under the password box the information you will need for the password is there. Most common issue with Lotus Notes password (First four of last name in CAPS and last four of SS#)
5. Learn to use the Help option tab in any software program you are in-Groupwise, Word, etc.
6. NISD Training Department - http://www.nisd.net/technology/training/ can help you with information after specific software programs such as PDAS. Help desk gets you in and assists with passwords but they do not use PDAS.
7. Munis (Employee Self Service) or BEHRT login is different and does not need an “e” or the “0” when filling in the User Name. This is a popular call to the help desk around payday.
8. If your phone has an error message or is acting odd, unplug the power and the cable and let it sit for about 5 minutes. Plug it back in. This will reboot the system and may take care of the problem. If your voice mail locks up, wait 30 min for voice mail to unlock, or can call the Help Desk for a voice mail password reset.
9. Use the HEAT Self Service on the Intranet when putting in work orders if you can. Give all the information that you can to help them help you-make, model, room number, details of the problem, etc. Always include any error messages you receive, the error messages help us help you. Or you can call 77700. Emailing the help desk will take longer because they need more details that are left off of emails.
10. Take time to read the site you are in and figure out what information you need for the logins, etc.
Helpful TIPS and TRICKS to share out on your blogs :) Thank you, Tanya and Mary Ann!!!
by Tanya Pinedo (Colonies North CIT) and Mary Ann Quiroga (Lead Help Desk Technician)
1. Computer is acting weird - Reboot your system by turning it off for about 5 minutes. Sometimes unplugging the power cord and network cable wire may help. Turn the machine back on.
2. Always check all the connections for any loose wires or plugs. Check the connections on the Monitors and make sure they are tight. Don’t forget to check the power strip to make sure it is turned on. Make sure everything you need on is on such as the volume. (All computers are required to be plugged into a power strip. If you need one, let me know.)
3. Printer has an error message - turn it off and let it sit for 5 to 10 minutes, then turn it back on. If it is a network printer, disconnect the network cable and let it sit for a few minutes, then re-connect it.
4. Passwords - read your cheat sheet or the front page of the site you are going to such as Lotus Notes. Often under the password box the information you will need for the password is there. Most common issue with Lotus Notes password (First four of last name in CAPS and last four of SS#)
5. Learn to use the Help option tab in any software program you are in-Groupwise, Word, etc.
6. NISD Training Department - http://www.nisd.net/technology/training/ can help you with information after specific software programs such as PDAS. Help desk gets you in and assists with passwords but they do not use PDAS.
7. Munis (Employee Self Service) or BEHRT login is different and does not need an “e” or the “0” when filling in the User Name. This is a popular call to the help desk around payday.
8. If your phone has an error message or is acting odd, unplug the power and the cable and let it sit for about 5 minutes. Plug it back in. This will reboot the system and may take care of the problem. If your voice mail locks up, wait 30 min for voice mail to unlock, or can call the Help Desk for a voice mail password reset.
9. Use the HEAT Self Service on the Intranet when putting in work orders if you can. Give all the information that you can to help them help you-make, model, room number, details of the problem, etc. Always include any error messages you receive, the error messages help us help you. Or you can call 77700. Emailing the help desk will take longer because they need more details that are left off of emails.
10. Take time to read the site you are in and figure out what information you need for the logins, etc.
Helpful TIPS and TRICKS to share out on your blogs :) Thank you, Tanya and Mary Ann!!!
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