Surge Protector Recall Info

Surge Protector Recall Info

researched, written up, and shared by Stacy Bergman...thank you Stacy!

CIT's there have been some questions on how to handle the surge protector recall if you want to submit your own claim so that your campus gets the replacement surge protectors rather than buying them.

Here are the steps :)

1. Go to http://recall.apc.com/en and scroll down to submit a claim.

2. I did this on my ipad and it was super easy. You fill out your info (school name, address etc.) and then you have to select the model of the surge protector from the list and type in the serial info. You also have to include a picture of the bar code - on the iPad it was super easy because when I had to choose the file one choice was my camera and I snapped a picture and accepted it. ( Of course you could use a camera or may be an Ipod touch). The website will let you add 10 surge protectors on one request -- this is nice because I only had to retype my school info twice.

3. After you submit you will get an email saying APC is processing your request. The next day I got an email saying the claim had been accepted and the new surge protectors should arrive in 12 weeks. I let my bookkeeper know so she wouldn't wonder who had ordered them :)

4. The APC website says to dispose of the old surge protectors properly. For NISD that means you box up the surge protectors and clearly label them that they are recalled and have all ready been submitted for replacement (see label that you can attach to the boxes)

5. If you have five boxes or less, just put the boxes in the Pony pick up area of your campus and the Pony service will pick them up. If you have more than 5 boxes, email Jason Bandy and he will schedule a pick up.