HEAT Work Orders and Dual Campus TIP
Several of you have asked how you should handle HEAT work orders with your dual campus split. How will they know which campus it is for? Great question!
When entering a HEAT work order, you will always show up from your HOME CAMPUS. Maryann, our Helpdesk supervisor, offers this important tip...
Always start your description with the CAMPUS having the issue and the ROOM on the campus in CAPS, followed by the issue.
Example:
***LEON SPRINGS ELEMENTARY - ROOM A107***
Student Station #1 is getting a continuous blue screen upon booting up.
Just a reminder...teachers and staff should be putting in their OWN work orders.
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